Minister, as you know from personal experience, people come to our offices because they have a problem with a government department in some fashion. People who aren't having problems don't come to see us; it's people who have some frustration or delay or whatever. We tend to hear about the applications that experience a delay and for which processing time is longer than the average. I certainly know that when business people have in mind a particular timeline that they expect, and it is exceeded and they take actions, and that causes a concern for them....
How does your department deal with that situation? What is happening with timelines, and what is the picture nationally?