This is one of those questions where I'm wishing my deputy minister were here in person so I could see her smile. We might see her smile on the screen, but yes, COVID-19 has presented us with an opportunity to digitally transform the way we do business in IRCC, right from A to Z. Those are conversations we are embarking on in great haste so we can provide the best quality service to our clients, namely aspiring new Canadians and visitors.
On June 17th, 2020. See this statement in context.