Thank you for the question.
There are a number of reasons for this. I'll ask Mr. Mills to join me in responding.
First, this is a new business line for us.
We haven't really had to deal with expired confirmation of permanent residence before, or certainly not to this level. Trying to figure out a good way to do that and a good way to communicate with clients has been challenging at times as we try to get better footing on this.
With respect particularly to Quebec skilled worker cases, I wonder if Mr. Mills might like to comment.