Thank you.
Because we had experience with delivering programs virtually, we were able to pivot fairly quickly, and it was amazing that many of our programs were able to move in that direction.
We developed specific programs for people who had low digital literacy skills and low literacy skills generally, with specific training for them to be able to understand how to use computers.
Someone referred to earlier the incredible negative impact that the pandemic has had on people's mental health. We also developed groups and delivered programs, particularly around mental health, to offer online wellness sessions and opportunities for people to gather in programming.
Staff were able to up their digital skills to be able to deliver the programs that they thought they might not have been able to, but also, we were working very much with our clients to really assist them to be able to access the technology and learn how to use the technology. It was hard enough once they got it to be able to actually deliver the programming.
We did go back to delivering in-person service and we brought back the people who were most vulnerable first—people with the lowest literacy skills were able to come back. However, in the past couple of weeks, because we had the spike again, we've had to go back to virtual delivery as well.