Mr. Chris Dix at the Citizenship and Immigration Committee

On February 22nd, 2021. See this statement in context.

February 22nd, 2021 / 9:55 a.m.

Head of Business Development, VFS Global

I'm sorry, I misunderstood your question, Mr. Dhaliwal. It is IRCC that makes these decisions. VFS Global purely performs administrative tasks. The decision-making tasks of the visa application are always the responsibility of the client government, in this case IRCC, and those decisions are made by authorized personnel who have access to the visa application material that is stored on those servers in Canada.

See context to find out what was said next.