I'll commit to providing a written submission on that, because I can't get into it in one minute or less. I would also defer to my colleagues, Scott and Greg.
Just to answer your question, it would be some kind of help desk or user desk, something like that to help people through the process. People such as Mr. Carvajal are welcome and a good resource, but it shouldn't take involving a lawyer to get through the process. That's where I'll leave it in the time I have.