Thank you very much.
You talked about helping people understand programs. Yes, members of Parliament do get a lot of requests of that nature in their offices. I've surveyed my colleagues, and at least 40% of the files they deal with are immigration-related. Sometimes it's as high as 80%. Even we, at times, have a hard time getting the information.
If a business-only hotline were set up, would it be more important to you to have an agent on the line providing general information or an agent with access to the files who could help with specific issues based on the files?
My question is for Mrs. Furbacco.