Absolutely. This is technology that the private sector has been using for decades. It's baffling to me how we can't use it in IRCC matters.
A couple of weeks ago an entire refugee hearing was done online via Microsoft Teams. That is perhaps the most sensitive subject matter I could even imagine. If the Refugee Board can hold a refugee hearing online, it is beyond me why a visa officer cannot also interview a spousal sponsorship applicant or a visa applicant online. This technology is out there. It's available to everyone. It's as secure as it could possibly be. You're never going to have a perfect system, but anybody who has a bank account has personal information online. I think the government just has to accept that there's going to be a little bit of a risk that will have to be taken in order to bring the system into the 21st century.