For example, I know individuals where the ministry itself admits it made an error and still the person has to go through the entire process from the beginning, which is really putting their lives into upheaval. That's the reality of where people are at today. We have situations where the ministry staff, the agents, for whatever reason, would give differing information to people, and this goes on and on.
On October 27th, 2020. See this statement in context.