Certainly. I'll begin, and I think my colleague, Mr. Mills, may have some comments on the efficiency.
The pandemic has really encouraged a lot of innovation, some of it forced by necessity. As I think the deputy minister noted before CIMM, a lot of those innovations and efficiencies we're hoping to carry on afterwards. Some really good examples are virtual citizenship ceremonies online and the budget investments that are helping in the client support centre, as well as in the digital platform modernization, which is to modernize the legacy system here at IRCC. We wish to move beyond the paper-based processing onto a digital program, which will help us better meet the needs of clients and provide that service going forward.
Mr. Mills, I don't know if there's anything specific that you wish to add.