We will certainly endeavour to ensure that our processing times are always accurate, Madam Chair. I do want to say that there are going to be cases—as my colleague knows because he has experience in this area—that are complex. For a variety of reasons that have to do with the particular circumstances of the applicants, they will fall outside of the service standard. It is often those cases that make their way to my parliamentary colleagues
I would just encourage...and I in no way diminish the anecdotes and personal experiences of my colleague. I know he brings those cases to my office, as do others. We try to work through them. The service standard is there as a goal to encourage transparency and accountability. Of course we always endeavour to make sure that they are accurate.