I understand your concerns. We see lots of very significant delays in the processing of applications, and that situation has only been exacerbated by what's happening with COVID.
People have talked for years about the need for some kind of ombudsperson to be able to take complaints and respond, because, really, when someone comes to me and they have a delay, all I can do is write a letter, and it goes into a black box somewhere. We don't know who's going to respond or if there's going to be a response. The only other option is going to the courts, which, as one of the previous witnesses said, is like a hammer to solve a problem.
I think the government needs to consider the possibility of creating some kind of ombudsperson who could receive complaints when there are these unreasonable delays in processing of applications, and who could ensure there's a quick response so that it doesn't fall only on members of Parliament to be doing that work. Basically what happens is that I send my clients to you, because you're the best way to get a response.