I would say, yes, service standards are absolutely vital. Other research around other jurisdictions, various migration agencies and other allies and friends of Canada have shown that service standards do help improve timeliness, but the big thing as well is that there needs to be an upfront investment in staff training and sufficient staff capacity in order to process these claims.
One thing [Technical difficulty—Editor] made in my opening testimony here is that we have a very reactive refugee claim system that tends to play catch-up. That's not specific to any government; it's actually something that has been consistent over the past 20 years. There has been a spike in claims during this period and we've played catch-up for about two years. That [Technical difficulty—Editor] again has a fiscal impact as well on the [Technical difficulty—Editor].