I don't think those applications should be returned. I think there needs to be better communication and more collaboration. To a certain extent, we're on the same side with those applications. If there are minor issues, minor mistakes that can be easily dealt with, it would be good to have more communication with the officer. We can fix it. We can send in the missing document or the document with the missing signature and it should be processed according to the queue.
On November 18th, 2020. See this statement in context.