Yes, that would be the ideal universe, but it doesn't happen. I have a case right now in which someone sent in their PR application with only a letter of completion from their university, because couldn't get their degree because it was interrupted by COVID. The entire application was rejected. They tried to appeal it, and it was rejected. Now they've come to my office, and I'm writing a letter to the minister trying to see if we can get this fixed. It's just so wrong.
If we're talking about modernizing the system, how about some very basic common sense, decency and compassion in the approach? It sounds to me as if that is part of a key recommendation for modernization.