Thanks a lot.
The first thing that comes to mind is some transparency so we would know where our application is in the system.
Secondly, for us—and for many of the other families—it comes at quite a significant cost to travel overseas to build or grow our family. To be able to receive some form of priority in having our visas processed would be very helpful.
Those are the two things that would really help.
It's one thing to know that it's going to take six months and five days for your visa to be approved. It's another thing when, at every attempt at communication, you receive a form. You email back. Your MP receives a form. You email back or nobody answers the phones. You show up at the high commission....
We purposely stuck to the protocol that had been laid out by immigration on how to communicate with them. On all of those avenues, it was literally impossible to get any kind of communication to let us know where we were in the queue as far as getting our application processed.