Thank you very much, Madam Chair.
Welcome, Minister.
My understanding is that it's been necessary during the pandemic to have some modernization of the department's system and that, in some ways, the pandemic has, on the one hand, shone a light on areas where more work is needed, and on the other, led government to revise or add to measures already under way to develop an update of the system, as large and as complex as it is.
What new processes and innovations to alleviate the strain on the system from COVID have brought about the most change that you've seen? What other methods are you considering to create a more efficient system, for this time and for the future?