It's complicated. I'm not here to point the finger at anyone. However, we're in a tough situation. Since the borders have been closed since last March, the people we're assisting aren't newcomers. We're providing follow-up in their cases. They've been coming to see us for years. Caseworkers are overwhelmed just by the task of answering questions alone. Unfortunately, we generally didn't have any answers to give for the first four or five months, and when we did get them, they were few and far between.
The situation has been resolved since the fall, but our network, our system and our communications department have worked hard to provide information as quickly as possible. I'd say things have been complicated, and they've probably been complicated for everyone. As I was saying, we aren't here to point the finger at anyone. This fall, we can see that information is flowing much more freely and that things are returning to normal. However, there's still a long way to go.