Perhaps we can get something in writing, or perhaps when the officials are up, we can get a more detailed answer than, “Hey, we're trying, but nothing is happening.”
There are people in Egypt who managed to cross the border on their own, but they're stuck. Their applications have not been processed, so no TRVs have been issued, and this is supposed to be a first in, first out process.
Why have these people not been issued TRVs? How many people are stuck?