I think the confusion is about what constitutes citizenship and permanent residency, because that in fact is a criterion for permanent departure from Hong Kong. It's also a criterion if someone were leaving Canada or the United States for that matter, but in this case, in the case of the BNO visa, it doesn't convey citizenship, so that's a question for governments to answer with respect to permanent residency applications. That's not something that a company can address.
On June 3rd, 2024. See this statement in context.