Thank you, Mr. Chair.
Thank you to the witnesses for the depth of information you have provided us here today and for the meetings you've had with us to try to sort this out.
I know there's a lot of data that goes into this. Please recognize that we're trying to do our best to serve Hong Kongers who have come to Canada, some of whom are telling us directly that they cannot access their funds that are part of their pension funds that they put into the mandatory provident fund. The survey many of them participated in indicated that, sometimes, 80% were having trouble, because they were being blocked from getting that pension. I really appreciate the significant data you put on the table here about how many you actually process and the ones that are held up.
As some of my colleagues would say.... Sun Life and Ms. Hewitt, thank you for the detail you gave us as well, but even if four are left behind, we'd still like those four sorted out at the end of the day.
In that respect, Ms. Greenwood, you have in your letter 861 who were not processed due to ineligibility or insufficient documentation, which is significantly higher than the numbers provided to us by your competitor Sun Life. Can you tell us about the ineligibility we're talking about? Is that as a result of the BNO passport, or is it something you're going to be able to overcome for 861 applicants?