We send them a letter as well, which outlines the reason why they have not been approved, and it proactively gives them the contact information for our pension services hotline. As I said in my comments earlier, there's that example of the four Canadian permanent residents who didn't complete their forms correctly, who were able to get in contact with us, filled out the forms again, and subsequently reapplied and were approved. We have people on standby to help our clients work through the process.
On October 31st, 2024. See this statement in context.