Our situation as immigration consultants and applicants is that when we submit applications, we're basically talking to a wall. We submit an application online, but we don't have a way to even speak to the person on the other side. If we get anything from any application, it would probably be just a notice of a medical issue or some issue about not believing, let's say, that a couple is truly a common-law couple. My situation is that I don't receive too many refusals, but the problem is that once we get those refusals, it ends. It's basically talking to a wall. You don't have anybody to call for an explanation of the decision.
That's basically my point in asking for immediate access to access notes. They're saying the solution right now is basically accessing through the ATIP system, the access to information and privacy system, which would require a different process for us to generate or get whatever case notes the officers have to look into those processes.
The issues I raised here are basically brought about because applicants and even immigration consultants ourselves are basically talking to a wall. Right now—