Madam Chair, I'd like to thank the honourable member for her question.
We have observed that the applications are not filled out properly in some countries. That is not limited to African countries. They may actually be having trouble figuring out how to fill out the application.
We know that some countries have consultants to help people fill out the forms, but the level of service they provide isn't always up to par. In addition, the integrity of those consultants is sometimes questionable.
We have seen better results when consultants are on site to provide that assistance because the forms are filled out fully and properly.
That is something we are trying to improve by providing education through the missions and by talking to clients, consultants and all those who have a hand in supporting the process of immigrating to Canada.