I think you'll appreciate that, with a department as large as the one that I am responsible for, I don't have a line of sight into the specific email exchanges between people who work in the department.
What's important is that I do have full faith in the officials' ability to review and comply with the instructions that have been included in document production requests, but I think what's important is to understand the process that was employed.
I can't speak from a place of personal knowledge about those individual emails that you're referring to.