Do you know what, though? We try very hard to make sure we run our ship the same way that everybody else does.
You hit on a really important point. One of the biggest challenges I have, to be completely frank with committee members, is realizing that it takes time to hire and train people and get them up to speed. We've received a lot of very serious investments that will help us reach these goals over time.
In the short term, every person I have do one thing is not doing another thing. The explosion of inquiries we've seen from MPs' offices over the last couple of years—and maybe one of our staff could give the accurate numbers if they have them—has really hampered our ability to get back to people in an acceptable way in many instances. We're trying to make decisions that will allow them to say, “Send us the biggest priority cases, and we'll do what we can to get to you as quickly as possible.”
If we didn't have a limit of five cases per day that MPs can send—let's say it was 20—you can expect, unless other very serious changes are made—