In terms of these four types of applications, they have a relatively low volume compared to our other types of applications, especially in the temporary resident stream, so it's really a question of establishing the processing times and being fair across all our clientele. Some clients would not be entitled to a refund if the service standards are not met, for example, for a temporary resident visa. For these four application types, when it's a case of inadmissibility, clients would be entitled to a refund if the service standards were not met. This is a question of consistency and transparency.
On May 19th, 2022. See this statement in context.