I'm sorry. I apologize for cutting you off. It's just because I have very limited time and I want to ask another question.
That's a very interesting response on what transparency and accountability look like for you.
I'm curious to know what your thoughts are on what other tools we can use to address the long processing times. We have hired more staff and the system has gone back to its full service since earlier this year, and there are still longer processing times because there are more applications and because we had a pandemic. What other tools would you suggest we use?
I want to add to that. You did talk about IT. Some people have said that IT is not a tool that we should be using. What are your comments on that? Do you believe that we should be using IT systems or actually continuing to increase the staff?