A number of things gave rise to that. Certainly we've seen, I think, really difficult to justify disparities in processing times for work permits and for other types of applications across the global network.
There are some real equity issues there, which I alluded to in my opening statement. New Delhi is a sort of chronic offender here, with extremely long processing times for work permits. As Mr. Jain alluded to, there's really no way of communicating with the visa office on these long-delayed applications. It creates anxiety and often constant follow-ups and, as you mentioned, sometimes even mandamus applications in Federal Court to try to get applications moving.
That's where this comes from.
In terms of addressing it, the global network is supposed to be able to distribute applications in a way that spreads out the processing times and uses resources more efficiently. Therefore, we would certainly advocate for more of that, both for—