Thank you, Madame Chair.
Thank you to all witnesses for being here and for your time.
My question is to Mr. Hyndman.
The Canadian Bar Association immigration law section's brief on the modernization of client service delivery, in its section on program issues, “recommends implementing a system for routine requests for additional information on intake and triage, with reasonable deadlines to facilitate processing rather than unnecessary refusal of the applications.“ It is suggesting that this “would assist in reducing inefficiencies.”
Could you expand on this issue? Could you give us examples of situations where this might arise? How would this approach work in practical terms? What efficiencies might this generate?
There are three or four questions in there, so I just want you to expand on it, please.