We face the same challenges that immigrants do. All the members of our organization, Le Québec c'est nous, are also immigrants. It's difficult to communicate with someone at IRCC in general. That is our reality. It's hard to get any answers given the lack of transparency at the department.
That is why we are asking that IRCC be more transparent with regard to the directives given to its officers, so that we can better understand how decisions are made. We do not have this information. This means that we don't know what is causing the problem.