I believe that's something you care about.
Then you have to send in all the Internet forms, which further clogs up the system. If there were a complaints commissioner, like the one at Quebec's ministère de l'Immigration, de la Francisation et de l'Intégration, or if there were an ombudsman whose mandate was to supervise IRCC's work, it would provide enhanced monitoring and more transparency, thus generating more confidence in the system.
We sometimes get exactly the same application from two different people. One gets an affirmative response and the other a negative response. It's often the work of the lawyer involved in those applications because the decisions are completely illogical.