I'd have trouble trying to find anything less transparent, but in the field it's absolutely clear that the decision-making process is inconsistent.
On some occasions, we found that decisions had been made for the wrong application. It's obvious that it's not a human being running this system because we sometimes get a refusal for a study permit when the application was for a work permit, or on other occasions it's been for the wrong program. It's obvious that there's a lot of inconsistency in the decisions being made.