Thank you, Madam Chair.
I'd like to thank all the witnesses for being here today and for sharing their stories with us.
I want to start with you, Ms. Desloges. You used the interesting phrase of “dumpster fire” when you were referring to the IT infrastructure underfunding. You talked about online “glitches”. Could you give us a bit more detail on the online glitches? You said you've gone so far as to not want to use the system because of it. I'm curious; maybe you could expand a little bit more on why.