It's a great backup solution, but what I would really love to see is the creation of a culture where we don't need one—a culture where your questions would be answered clearly and on time.
I'm not opposed to the idea of an ombudsman. It is probably a good thing. It creates a buffer zone between all of these members of the public who are very anxious about their cases and the bureaucracy, which is also stressed.
As members of Parliament, I'm sure you see it all the time. A lot of the queries in your offices would be immigration-related. It would be nice to have someone to take care of all that.