In terms of family reunification for refugees, we have worked with the department on various mechanisms to try to speed up the processing. One of the things they have been looking at is potentially processing in Canada, along the lines of what Ms. Long was talking about also.
The problem, which is what we are highlighting in our brief, is that you can have efficient processing, but if the levels prevent people from being landed, it doesn't matter how efficient your processing is. They are still going to wait until next year. That's what happens. If the levels are set for only 24,500 this year, once they have landed that number of people, they are not going to process any more until the next year. The levels are the key issue there.
In terms of the second point, in terms of having some way to talk to somebody, that is a crying need. We are constantly hearing from people about where the thing seems to have gotten lost somewhere, where it's incomprehensible why it's not moving forward in the correct way, or where there has been some sort of misunderstanding, yet it's so difficult to speak to anybody in the immigration department.