Over the course of the pandemic, there have been a lot of accommodations to the application process and the admission process for the institutions, and there were great efforts to align some of the timelines. There are typically periods where international students and all students can receive a full refund on their program. In some cases, there were absolutely challenges with students waiting a very long time to receive the second stage of their visa application process and, in some cases, they had already completed a full program from an academic perspective and had received that credential, so this certainly was an issue. Students were able to complete a good part of those programs online, in some cases entirely, and we worked with IRCC to try to push as much as we could on faster processing times and approvals on those applications.
On February 8th, 2022. See this statement in context.