From what I understand, it used to take three to six weeks for people to get an appointment to get their brown paper document. It's now taking 16 to 18 months to get that appointment and then on top of that, in addition to the acknowledgement of receipt document, they're now being issued an entry for further examination document. That is because CBSA is unable to process their claim in a timely fashion.
In total, people are now faced with a 12- to 24-month delay before they can get that document. In the meantime, what they have to do is to apply for income assistance through the province to just survive. You can imagine the hardship that's related to that.
My question is, why can't the government issue that brown paper document on arrival so people can actually get on with starting their legal process, and then of course being able to survive and access the necessary services?