There is nothing normal about what happened in Kabul. There was a chaotic situation in which the Taliban was closing in to overtake a city that had not been under its control. Thousands of people's lives were saved during that phase. About 3,800 or so from that initial evacuation are actually now living safely in Canada.
I don't think anything about the effort of evacuating a city as it's being overtaken by a listed terrorist entity can be described as normal. There were many people involved who were trying to do their best to help some of the world's most vulnerable people in that moment.