I feel that our efficiency would increase if the criteria were clearer. That would prevent people from entering the system without really knowing what is involved and without knowing the rules of the game.
We also have the dual intent issue. Today, we have not talked a lot about the reasons given for refusals. Sometimes, people share them with us. Sometimes it's dual intent and sometimes it's financial. Some decide to appeal and to submit a second application. What may happen then, when the reason for refusal was dual intent and the financial issue was not a problem in the first application, is that the financial issue is given as the reason in the second application and dual intent is no longer a problem. So there is such a perception of confusion, of inconsistency, that it causes problems in terms of the efficiency of the entire system.
We process a lot of files, but we could perhaps filter many of those files before they even enter the system, if people were more familiar with the rules.