They've gone virtual, obviously. I can't speak to the government's motives.
I would just like to point out that there are people who do suffer very real harms as a result of delays in having their citizenship applications processed. Their permanent residency expires. They are waiting for their citizenship application to come through, and it's two or three times longer than the service standard. A relative gets sick in another country, for example, and they can't go and visit them because they're worried they won't be able to come back in.
We've seen that there are real consequences for people. I understand the government's and the ministry's desire to speed up this process. I would just hope that they would be able to find those efficiencies elsewhere.