Another example is Manpreet Kaur's case. As you're aware, Manpreet Kaur and her husband are permanent residents who live in my riding of Saskatoon. She wishes to return to India to say goodbye to her mother before she passes away, as she's very sick. As of today, her PR card is 66 days overdue and she can't leave the country. You just said that they're typically one to two weeks behind. Here's a case where it's 66 days.
Your department's reply said, “the application cannot be processed faster at this time.... There is...no urgent procedure for new PRs.... If your applicant wishes to find out how long it may take to process their first PR card, please visit the processing times page. We hope this information is helpful.”
It's not helpful. What would be helpful is to have the PR card done in a reasonable time.
Is this a systematic failure based upon incompetence, or are you maliciously blocking PR cards for people who want to see their dying parents?