Thank you for your question.
Several factors explain this.
First, we've digitized various records since the beginning of the pandemic. The paper applications sent to various offices have now been digitized. This allows us to access applications from the global case management system. It also allows us to use our footprint internationally and in various locations across Canada to facilitate processing of those applications electronically. That's one thing we've done.
Second, as the Minister mentioned earlier, we've introduced a system that lets people submit their applications electronically. We're currently conducting a pilot project with 17 lines of business. In December 2022, people will be able to submit their applications electronically. Again, this allows us to process applications from Canada or from our global network—