You have to take into consideration that we didn't achieve immigration targets across Canada for 2020. So this doesn't apply only to Quebec, but to all of Canada. As mentioned earlier, the main factor behind this is COVID‑19 and travel restrictions.
When the pandemic began in March and April 2020, both domestic and international operations were hit hard. This was primarily because department staff did not have everything they needed to work remotely. So for a time, we had to equip our employees to—