Madam Chair, I'll make a few introductory comments and then turn to my colleague, Daniel Mills.
There were a number of adjustments that we made during COVID. We did a number of facilitations that were important on the policy side to enable people to extend their stays and international students to come. That allowed temporary foreign workers and international students to come through the pandemic. It also affected business in some ways, because we were fuelling a huge demand at the same time as managing other pressures in the system. My colleague, Daniel Mills, led his team to really transform the way we were undertaking processing.
One other piece of context that might be important to note is that those facilitation measures that the department undertook also meant we had to touch applications multiple times. That, too, has created an additional workload burden.
Perhaps I'll turn to Mr. Mills to give some of the highlights of the—