Look, I'm an optimist by nature, but I'm optimistic not just out of my natural attitude: It's because we have some very good news that has been put forward.
With respect to requests for information, I think there are a lot of people who are probably very frustrated because they've been seeking updates on their particular case. One example of how the measures we announced recently at a press conference will make a really serious difference is the introduction of the PR case tracker, for example. Eighty per cent of the cases that come through the MP line, which you'll be familiar with, are simply seeking a status update. If we go upstream and we proactively provide that information to people on their own device, they won't need to call IRCC. They won't need to call their member of Parliament's office. They won't have to wait months for an update, because it will be in their pocket.
The statistics you were citing, I believe, precede the impact that the $85 million and the new digital measures are going to have. To the extent that I'm mistaken about that, I would invite my officials to offer clarification in this regard.