Whether an officer is reviewing an application in Chinook, in GCMS or on paper, we always indicate factual information for the officers' awareness. For example, a flag is not necessarily a negative statement; it could be positive as well. Word indicators could be things like that the person is coming for a wedding or a funeral. Another example is if they're coming for a set conference such that there is awareness for officers of a conference—we do that even in the global case management system—and for officers to be aware of the information that the client has presented.
On February 17th, 2022. See this statement in context.