Here's the reality that I just happened to run across. I'm wondering if for people in the rural areas there will be any tools available. Who provides these tools for the local communities for the IRCC? Will they say, “Local citizens are having a ceremony, so here's what the IRCC will supply”? I don't know how that's all going to work. If something goes south, who are they going to talk to? Is there going to be a 1-800 number? Is there going to be a chat? Has there been any allocation or any thought put into that?
Right now, the problem with the websites in general, with any government website—I'm sure the witnesses have some experience with websites—is that government websites are very onerous. They don't act very well. They're not friendly. Then you're on the phone with somebody for many hours. A lot of these new citizens are just trying to keep a job and trying to do their best so that they can get approved to be good citizens.
How are we making that more friendly? How would this process work? What are the plans for that to make it more friendly?