It's good to see the IRCC and CBSA working together on this task force. One of the biggest problems we have in my office is with immigration case work and security clearances. A permanent resident applicant waits months, and even years. IRCC blames CBSA. In fact, there even seems to be some frustration within IRCC for CBSA.
Are there internal procedures for dealing with CBSA delays? What specific steps, Ms. Kingsley, are you taking to eliminate the delay?