In the same article, the doctor says that “she will have to return to the UK in a little more than a year, or risk losing her medical licence there where it has to be renewed yearly.” You're saying that because of red tape your office has not spoken to her. You've not reached out to her and nobody has spoken to her. This is a doctor with 1,200 patients.
According to the CMA, in a survey early this summer, one in five Canadians has no family doctor. A family doctor here is saying that they have to go back to their country of origin. You're saying, “I'm sorry, but bureaucratic red tape stops me from talking about it or helping this person attain permanent residency”, and 1,200 Canadians can't keep having a family doctor.